Expertises / Housing server

CUSTOM MONITORING.

Proactive monitoring, real-time alerts, and a HUD dashboard to keep your infrastructure under control at all times, with 24/7 on-call support.

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Custom monitoring

> Proactive Monitoring // 24/7

We don’t just react to outages—we anticipate them. Our sensors monitor every critical parameter of your infrastructure to ensure maximum uptime.

// WHAT WE OFFER

  • Customised dashboards
  • Alerts via Email / SMS / Phone calls
  • Business metrics (Orders per minute, sign-ups, etc.)
  • Long-term log retention

Real-Time Alerts

Instant notifications via text message and email in the event of an issue.

Native Security

Monitoring of logs and intrusion attempts for enhanced protection.

HUD Dashboards

A clear, concise overview of your key metrics on a single screen.

TECHNOLOGIES

  • Shinken

ERFORMANCE & ANALYSIS // KPIs

Beyond simple “uptime,” we measure application response times to identify bottlenecks.

We provide detailed availability reports upon request to ensure complete transparency regarding the quality of our service.

> QUESTIONS FRÉQUENTES

> How does our alert system work?

At Ice Development, we have three staff members on call 24 hours a day, seven days a week. Critical alerts are sent via various channels: text messages and emails.

Five staff members have permanent access to our partner data centres.

> What type of infrastructure do you monitor?

We monitor all types of environments: cloud servers (our own, third-party providers, AWS, OVH, Oracle), on-premises infrastructure, hybrid environments, and containerized environments (Docker, Kubernetes).

> Do you handle on-call duties?

Yes, we offer customized technical support services available 24/7. In the event of a critical alert outside of business hours, our team responds immediately in accordance with a defined protocol.

The exact terms of the response depend on the level of service plan selected.

> What are your notification methods?

We adapt to your tools but stick to “standard” communication methods: email, text messages, or phone calls for high-priority alerts that require immediate attention.

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